Refund policy
Refunds & Exchanges
We will refund, replace or exchange items that arrive defective, broken, or have issues due to our error or oversight. You must contact us within 15 days of your initial purchase by email at scandalcandles1@gmail.com. We do not offer refunds, exchanges or replacement due to customer scent preferences. If you would like to sample a scent, please make your request in the customer notes section of your order, and we will send you a complimentary sample.
We do not offer refunds, exchanges or replacement due to improper, inappropriate or negligent candle use. Please review the candle care section on our web page.
Upon approval of your refund, replacement or exchange, we will notify you by email. Refunds will be processed within 5 business days, and a credit will automatically be applied to your credit card or original method of payment.
Shipping and Damaged Items
While we make every effort to ensure each order arrives in perfect condition, we are human, and mishaps may occasionally occur. Please inspect your order and contact us immediately at scandalcandles1@gmail.com if your items are defective, damaged. or not to your expectations. We take pride in our candles and products and want you to be completely satisfied with your purchase. We will make every effort to make things right. Our return, refund and exchange policy is below.
Returns
Due to the nature of candle products, waxed items and body care products, we do not accept returns.
Additional Disclaimer:
Unauthorized Use of Products
The products sold by Scandal Candles Co. are not intended or authorized for use with any real-time application in which failure of the products could create a situation where personal injury or death may occur. Many of our products, if not used correctly, can cause fires, injury or even death. While we offer candle care information and tips, you are ultimately responsible for ensuring that you are using all products purchased from us in a safe and appropriate manner.
Scandal Candles Co. shall not be liable for any claims, damages or injuries caused by your negligence or the misuse of any of our products or services by you or any third party to which you provide access to our products, or any other damages or injuries arising out of your use of any of our products. You agree that you will not use or knowingly gift, share or provide access to any of our products to anyone who intends to use the products in an inappropriate manner or in any unauthorized applications. We shall have no liability when products are used in conjunction with such applications.